Posts tagged with Customer Satisfaction Survey:

Loyalty Matters
September 6, 2010, by Heinz Landau in Human Resources, Leadership, Management

Loyalty is a great strategy for employees, customers, managers and business owners. It maximizes economic and emotional value. We all know that the long-term success of any company depends upon the quality and loyalty of its people. Succesful organizations are built on relationships. It takes time to develop social bonds with our employees, our customers, [...]

Knowing Where You Stand
August 29, 2009, by Heinz Landau in Human Resources, Leadership, Management

At Merck Thailand, we used to have a vision and a mission statement where the satisfaction of employees as well as customers was explicitly mentioned. In order to know where we are standing regarding the progress of the implementation of our mission and vision, we decided to carry out every six months an Employee Satisfaction [...]