Posts tagged with care for customers:

Just at the moment, the shareholders of the companies I worked for understood that implementing employer branding will affect their whole company, internally and externally, they sometimes lost courage because they where – I guess – afraid of an all pervading change management and high investment. In this blog (and upcoming occasions) I will show [...]

Mastering your skills in connecting with people by making them feel that they matter to you is a key element of caring leadership and is crucial to the success of any leader and any organization. Effective leadership communication typically increases trust and respect, can build morale and manage conflict, influences employees, can win hearts and [...]

I just came across a great article in The McKinsey Quarterly 2009, Number 2 titled “The irrational side of change management” where  authors Carolyn Aiken and Scott Keller point out common pitfalls in change management. However, there is also a valuable lesson to be learned for leadership communication in general.
Many leaders seem to be unaware [...]

Last year, I attended a one day seminar of John C. Maxwell, the famous American leadership guru, who has sold more than 16 million books worldwide. I can say that he is one of the most gifted speakers I ever met. If you ever have the chance to meet him, go for it. He started [...]