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	<title>The Care Guys &#187; to inspire</title>
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	<link>http://www.thecareguys.com</link>
	<description>Sharing Experiences on Caring Leadership</description>
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		<title>Loyalty Matters</title>
		<link>http://www.thecareguys.com/2010/09/06/loyalty-matters/</link>
		<comments>http://www.thecareguys.com/2010/09/06/loyalty-matters/#comments</comments>
		<pubDate>Mon, 06 Sep 2010 16:37:43 +0000</pubDate>
		<dc:creator>Heinz Landau</dc:creator>
				<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[belonging]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[candidate]]></category>
		<category><![CDATA[core value]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer retention rate]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer satisfaction index]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
		<category><![CDATA[customer segments]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[economic value]]></category>
		<category><![CDATA[emotional value]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[employee retention rate]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[employee satisfaction index]]></category>
		<category><![CDATA[Employee Satisfaction Survey]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[job-hopper]]></category>
		<category><![CDATA[lagging indicator]]></category>
		<category><![CDATA[leading indicator]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[partnership]]></category>
		<category><![CDATA[pay]]></category>
		<category><![CDATA[psychological health]]></category>
		<category><![CDATA[recruitment process]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[social bond]]></category>
		<category><![CDATA[social contract]]></category>
		<category><![CDATA[stakeholder groups]]></category>
		<category><![CDATA[stakeholders]]></category>
		<category><![CDATA[to inspire]]></category>

		<guid isPermaLink="false">http://www.thecareguys.com/?p=1108</guid>
		<description><![CDATA[Loyalty is a great strategy for employees, customers, managers and business owners. It maximizes economic and emotional value. We all know that the long-term success of any company depends upon the quality and loyalty of its people. Succesful organizations are built on relationships. It takes time to develop social bonds with our employees, our customers, [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Missing Out On Employees’ Motivational Drivers</title>
		<link>http://www.thecareguys.com/2009/08/15/missing-out-on-employees%e2%80%99-motivational-drivers/</link>
		<comments>http://www.thecareguys.com/2009/08/15/missing-out-on-employees%e2%80%99-motivational-drivers/#comments</comments>
		<pubDate>Sat, 15 Aug 2009 10:51:16 +0000</pubDate>
		<dc:creator>Heinz Landau</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[4 stakeholders approach]]></category>
		<category><![CDATA[Annual Corporate Take-Off Meeting]]></category>
		<category><![CDATA[care for customers]]></category>
		<category><![CDATA[care for employees]]></category>
		<category><![CDATA[care for shareholders]]></category>
		<category><![CDATA[care for society]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[employee motivation]]></category>
		<category><![CDATA[generating buy-in]]></category>
		<category><![CDATA[leadership communication]]></category>
		<category><![CDATA[strategic story]]></category>
		<category><![CDATA[to inspire]]></category>

		<guid isPermaLink="false">http://www.thecareguys.com/?p=106</guid>
		<description><![CDATA[I just came across a great article in The McKinsey Quarterly 2009, Number 2 titled “The irrational side of change management” where  authors Carolyn Aiken and Scott Keller point out common pitfalls in change management. However, there is also a valuable lesson to be learned for leadership communication in general.
Many leaders seem to be unaware [...]]]></description>
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